While we accept last-minute requests depending on availability, we recommend booking at least 48 hours in advance to ensure that we can accommodate your needs with a qualified caregiver. If you have an urgent request, feel free to contact us, and we’ll do our best to assist.

Yes, we understand the importance of communication, and if you need a caregiver who speaks a specific language, please let us know at the time of booking. We’ll try to match you with someone who meets this requirement, depending on availability.

We offer flexible care options! Whether you need just a few hours of assistance or longer-term care, we can accommodate your needs. Simply let us know the duration of care you require, and we’ll work out the best arrangement for you.

Yes, we offer overnight and 24-hour care options for clients who require continuous assistance. Please let us know your specific needs, and we’ll discuss the best care plan and availability with you.

Yes! We provide compassionate, specialized care for individuals with dementia or Alzheimer’s. Our trained caregivers offer daily assistance, cognitive engagement, structured routines, and emotional support to ensure comfort and safety. We also work closely with families to create a personalized care plan. Let’s chat about how we can support your loved one!

Yes! Our caregivers and PSWs can assist with medication reminders, mobility support, personal care, dementia care, meal prep, and companionship—all within their scope. However, medical tasks like injections or wound care require a licensed professional.

Currently, we do not provide transportation services. However, our caregivers can accompany clients to medical appointments to assist with mobility, help with reminders, and provide emotional support during the visit. Please let us know if you need this type of support.

Yes! We offer free consultations or assessments to discuss your loved one’s care needs. This is a great opportunity for us to understand the level of care required and create a care plan tailored to your situation. Please reach out to us to schedule your consultation.

If you need to cancel a service, please notify us at least 24-48 hours in advance to avoid any charges. If you cancel with less than 24 hours' notice, a 50% cancellation fee may apply. If the service is missed completely, or if access is unavailable, the full service fee will be charged. For more details, please refer to our Cancellation Policy.

We strive to provide excellent care. If you're dissatisfied with the service, please contact us within 24-48 hours of the service. We will work with you to resolve the issue, and in some cases, a refund or partial refund may be issued depending on the situation.

Refunds are typically processed within 5 to 7 business days after approval. You’ll receive a confirmation once the refund has been processed. Refunds will be issued to the original payment method.

We understand that emergencies happen. If you need to cancel due to an unexpected situation, please contact us immediately, and we will review the circumstances. In most cases, we may waive the cancellation fee, depending on the nature of the emergency.

If you need to reschedule, we ask that you notify us as soon as possible. 24 hours' notice is preferred. We will do our best to accommodate the new time and date, but availability may vary. Rescheduling within 24 hours may incur a cancellation fee.